Applicability
Aegea Adventures, CycleGreece and Marathon Greece are divisions
(“d/b/a”) of Aegean Adventures, Inc., a United States corporation
registered in the State of New York, heretofore referred to
collectively as the “Company.”
This Booking Agreement must be agreed to as a condition for booking a Company tour. Agreeing to this document means that you, the Client, have read it and fully understand its contents. A Client who books a tour on behalf of other travelers fully binds this Booking Agreement on all travelers in the Client’s party.
Payment Options
Clients may pay by credit card or wire transfer. Payments made by
credit card or wired to our Alpha Bank account in Greece are charged in
euros.
Credit cards You may pay online on our website with a
credit card or we can take your credit card information by telephone
and charge your card on our merchants account with Alpha Bank of
Greece. Credit card payments are processed through the secured
site www.AegeaBooking.com
. Credit card payments are made in euros. Accepted credit
cards are Visa, American Express and Mastercard. Your credit card
company may charge you a foreign transaction fee.
Occasionally, the credit card companies put a hold on foreign
transactions on high amounts of fund transfers. If you receive an
error message when booking online or if we are unable to process your
credit card through our merchant’s account, you must notify the
security department of your credit card to lift the “fraud alert” (at
least temporarily) and then your card will be readily
processed.
Bank wire If you opt to wire payment from your
bank to our Alpha Bank in Greece, contact us for our banking
information, including account number, IBAN and Swift Code. Payments
made to our Greece bank account are in euros.
Prices
Tour prices are based on the euro which is the local currency of
Greece. Any prices quoted by the Company in U.S. dollars are an
approximation only. The dollar cost of the tour is whatever the
exchange rate is to the euro on the date you make a payment. Go
here for daily exchange rates www.xe.com
Deposits
An initial deposit of 400 euros per person is required to book a tour 90
days prior to the tour’s departure date. Full payment is
required if booking within the 90 day period. A 30% deposit
is required for groups of eight or more. The balance of the tour
cost is due 90 days prior to departure. Tours may be booked up
to a year in advance.
Last Minute Bookings
Bookings made within 90 days up to the starting date of
the tour may incur a discretionary 200 euro handling fee in addition to
any possible increases in service prices (such as hotels). For
last minute bookings the Company cannot guarantee the same hotels or
services listed, advertised or usually patronized.
Tour Changes by Client
The Client may choose another itinerary or trip date so long as there
is hotel availability in an alternate itinerary or revised
dates.
Itinerary or date changes made less than 60 days before the starting
date of the initial tour incur a discretionary 200 euros handling fee,
except changes made within 10 days of the trip’s starting date will
incur a required 250 euros handling fee.
If Client transfers his/her booking to another party, a 100 euros
handling fee is charged if more than 60 days prior to tour’s starting
date and 200 euros handling fee if less than 60 days before the tour’s
start date. The Client’s payments will be transferred as a credit
to the transferee, less applicable handling fees, rather than returned
to the Client. The transferee is liable for any outstanding
balance. Transferee becomes the Client and must sign this
Agreement to ensure the trip transfer.
Tour Changes by Company
The Company will make all reasonable efforts to ensure that Client’s
tour proceeds as planned and represented. However, the Company reserves
the right to make changes in the schedule or itinerary of a tour
without incurring any refund obligations as a result of unexpected
occurrences. Changes in tour services, including but not limited to
hotels, itineraries, bicycle/hiking/sailing routes, third party
sponsored events, modes of transport, or end destinations, may be
altered at the Company’s discretion, and this is particularly so when
said changes are due to the weather, Acts of God, labor strikes or other
external forces outside the Company’s control that may affect the
tour’s schedule. The Client acknowledges that foreign travel and/or
adventure travel requires a degree of flexibility and that unexpected
changes may arise due to local circumstances. In the event external
forces altar a tour the Company will make every possible effort to find
alternate ways to maintain the itinerary, but any additional costs
incurred by such arrangements will be the responsibility of the
Client. The Company urges Clients to procure travel insurance to
cover such unforeseen events.
Tour Cancellation by Client
If you cancel a tour, cancellation must be in writing either to our
U.S. fax 646-478-9102 or any one of the following email address info@aegeaadventures.com, info@cyclegreece.gr, info@marathongreece.com, or info@AegeaBooking.com.
Upon the Company’s receipt of your cancellation notice, we will fax or
email you an acknowledgement within 48 hours of said cancellation
notice. The date of the cancellation notice is the date said notice is
received by the Company.
Unless otherwise stated in writing, the Company refund policies are as follows:
From booking date to 90 days prior to starting date of tour: 80% refund of the deposit.
Between 90 days and 60 days prior to starting date of tour: 50% refund of total amount of tour.
Between 60 days and starting date of tour: no refund
Cancellations of activities by Company or third parties (e.g. guided
archaeology tour, cooking class, etc.) encompassed within the final
itinerary price are non-refundable. Cancellations of services
(e.g. hotels, private driver, private guide, ferry tickets, airline
tickets) 90 days or more prior to tour start date entitles the Client to
receive 80% refund of the amount paid per cancellation; if
cancelled 60-90 days prior to tour start date, a refund of 50% of
amount paid per cancellation; and if cancelled less than 60 days before
start date, no refund shall apply.
No refund for voluntarily leave of a tour at any time after the first day.
In the event of involuntary leave of a scheduled tour upon demand by the Company for inappropriate behavior, it is in our discretion to refund or not, and in what amount.
Any omission or refusal of services paid for by the Client as part
of the tour and not patronized by the Client does not qualify the
Client for any refund.
Tour Cancellation by The Company
The Company reserves the right to cancel at any time, including a confirmed tour.
The Company confirms a scheduled tour once it has the minimum number
of fully paid travelers necessary for each tour which is 10 clients.
The Company confirms self-guided tours and customized tours once
full payment is made.
At a scheduled tour’s cut-off point, 90 days prior to departure, if
the tour has less than the minimum ten participants to maintain the
listed tour price, participants have four options. 1) Pay
an increased price to be determined at that time based on the number of
booked participants and proceed with the tour as scheduled, or 2)
proceed with the tour on a self-guided basis at an adjusted price with
adjusted itinerary, or 3) transfer to another tour that is running that
season or within a year, or 4) receive a full refund.
In the event The Company cancels all or part of a tour, scheduled or
otherwise, due to weather, Acts of God, labor strikes or any events
which make it impossible or infeasible fo the Company to continue any
or all of its obligations within the tour, Client has the choice of
joining another Company tour or going self-guided (adjustments made in
cost). The Company is not responsible for expenses incurred by
participants in preparation for a trip such as nonrefundable air
tickets, equipment, etc. The Company urges Clients to procure
travel insurance to cover such unforeseen events (e.g., “cancel for any
reason” insurance).
Scheduled Tours
If the Client cannot or opts not to proceed with the scheduled tour’s
agenda for any reason, including reasons of health, the tour shall
proceed without the Client’s participation. The Client may join
the tour at any later point of the itinerary by using its own resources
to re-join the tour. Such circumstances shall not constitute
grounds for a refund. The Company urges Clients to procure travel
insurance to cover such unforeseen events.
Self-Guided Tours
It is the Client’s duty to maintain the self-guided itinerary as
organized by the Company for the Client. If Client opts to
change accommodations or make any changes to third party activities or
services already organized and paid for by Company on behalf of the
Client, such changes by Client shall not constitute grounds for a
refund. If the Client cannot or opts not to proceed with the tour
itinerary for any reason, including reasons of health, such
circumstances shall not constitute grounds for a refund. The
Company urges Clients to procure travel insurance to cover such
unforeseen events.
Family Tours
On family tours the parents or guardians are solely responsible at
all times for the safety and behavior of their children under 18 years
old. Medical insurance is mandatory for children under 18 years
old and such policy must be operable in Greece.
Client’s Acknowledgments
The Client accepts and understands that he or she must obey all laws
of the territory visited, and the Company will not assume liability for
Client’s unlawful conduct.
If the Client hires a private driver, guide or any other Company
agent, Client shall not ask or expect such agent to engage in any
unlawful activities during the course of the tour (e.g., such as
speeding in traffic).
The Client understands that a host of third parties, such as hotels,
ferry boats, restaurants, coaches, event organizers, etc, play a role
in making each tour happen, and that the Company cannot be held
accountable or liable for third parties conduct. Although the Company
represents that it contracts with reliable, professional and
responsible third parties, in the event such third parties cause
injury, damage, loss, delay or irregularity, the Company cannot accept
responsibility or liability for third party actions.
The Company is not responsible for any damages that may occur in the
normal course of a tour, or loss or theft for Clients who bring their
own bicycles.
If Client uses the Company’s equipment (e.g., bikes, sea kayaks, etc.)
in an abusive, irresponsible or negligent manner, Client is
responsible for any damages to or theft of same.
If Client is booking on behalf of other travelers, this Agreement is
fully binding on all travelers in Client’s party and it is the booker’s
obligation to advise fellow travelers the contents of the Booking
Agreement.
During a scheduled tour, the Client agrees to conduct him or herself in a responsible, appropriate and lawful manner.
During a scheduled tour, The Client accepts that the Company can
reject the participation of any traveler who acts in an irresponsible,
inappropriate or unlawful manner with no refund to the Client.
During a scheduled tour, The Client shall accept the authority of the Company’s group leader(s) at all times.
During a scheduled tour, the Client understands that group travel is
less flexible than individual travel and that accommodation may be
needed for the diverse needs and abilities of the group’s
members. It shall be deemed irresponsible behavior if a client
delays the group’s agenda without just cause.
Insurance
Although highly recommended, the Client is not obligated to purchase
travel insurance in order to travel with the Company, with the
exception of family tours, in which case travel insurance is mandated
for all members under 18 years of age. However, the Client shall not be
entitled to any reimbursements from the Company for any interruptions,
delays, cancellations, medical emergencies or other problems arising
out of or related to travel and the tour. The Company assumes no
responsibility or liability for any loss or damage of personal effects
or for any injury or loss during the duration of the tour.
Waiver & Release
All Clients shall be presented with a Waiver & Release and failure
to so sign may constitute grounds to refuse services to clients and/or
apply additional charges.
Operable Law
This Booking Agreement and all actions arising out of and related to
Client’s tour are governed by the laws of the nation of Greece.
No employee, agent, servant or representative of the Company has
authority to alter the conditions set forth in this Booking Agreement.